Returns & Exchanges
At Planet of the Vapes, we strive to ensure you are completely satisfied with your electronic devices. We offer a 30-day return policy for unused items and a comprehensive warranty process for defective hardware.
Initiate Your Return
Contact our support team with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original packaging, including all cables, manuals, and accessories that were included in the initial shipment.
Ship the Item
Affix the provided shipping label or use a tracked shipping service to send the package back to our centralized processing warehouse.
Receive Refund or Exchange
Once our technicians inspect the unit, we will process your full refund to the original payment method or ship out your replacement device within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing